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Frequently asked questions

Below you'll find the answers to some of the most common questions we receive. Need more info? Contact us!

  1. Fresh, relevant content helps build and engage your customer base. It’s important to make sure that your content is up to date and relates to your audience.

    Our writers are trained to ensure that they write content that is fresh and relevant to your audience.

    Furthermore, fresh and relevant content helps search engines recognize your website as trustworthy and determine where you should be displayed on the Search Engine Results Page, also known as the SERP.

  2. Absolutely! In fact, SEO agencies from around the world have trusted us for over three years to provide them with high quality, search engine optimized content.

    Our interactive content order form enables you to specify which keywords you would like included in your copy. From there, the writer will be sure to incorporate these keywords throughout your content.

  3. It’s simple – you don’t pay for content you don’t like.

    If you aren’t happy with the content your writer has produced, you can send it back to your writer for unlimited revisions.

    In the rare case that your writer completely misses the mark after the revision process, simply reject the content and we will refund you the cost of that order.

  4. Yes. Contact your customer success manager to learn more about our proofreading services.

  5. The best way to determine how much your website will cost is to figure out how many words you plan to have on each page of your website. Then, multiply your estimate by the cost per word rate for your desired quality level (websites typically require 4-star quality).

    Unsure about website content best practices?

    No problem. Email us, or call 1-888-983-3103 and our content strategists will guide you through website best practices at no cost.

  6. We have you covered. Before a writer can send you the content they have created, the copy is scanned using a Google-approved tool called Copyscape.

    Copyscape takes the content your writer has created and scans the entire internet to make sure there’s no duplicate content anywhere on the web.

    You don’t need to worry about duplicate content with Stellar writers.

  7. Yes. Call us, 1-888-983-3103. We will make sure to match you with a writer who is available to write for you right away.

  8. Absolutely! Content creation is a collaborative process. That’s why we’ve made it easy for you to chat with your writer in real time.

    There’s an instant chat window attached to every content order for you to easily get in touch with your writer.

  9. The instructions that you give your writer are what they use as a road map for their research and writing. The order form gives you all the basics you need to get your writer on the right track.

    Remember, writers are not mind readers. We encourage you to give them as much information as you can.

    Do you have an existing style guide or template? You can upload it directly to the content order form for the writer to reference.

  10. Once your writer has completed the job and sent the content back to you for review, you have three days to review it and request unlimited revisions.

    After the three days is up, we ask you to make a choice. If the content meets or exceeds your expectations then you can accept the content and take full ownership of it.

    If, for any reason, your writer did not deliver what you wanted after the revision process, you can simply reject the content and we will refund your account.

  11. Once you’ve established a relationship with a writer, you have the option to make them an offer.

    If you’re sending your writer lots of work, it’s up to them whether or not they’ll work at a lesser price per word.

    High volume content requirements? We’ll scale the entire content creation process for you.

    Get in touch with our client success team today.

  12. Almost any type of content you can think of. This includes blog posts, articles, website content, product descriptions, press releases, email newsletters, whitepapers, ebooks, sales copy, and more.

    Check out our solutions to learn more about each type of content.

  13. Stellar writers are high quality freelance writers with diverse backgrounds. Within the Stellar writer network, you will find engineers, doctors, lawyers, professional writers, and everything in between.

    We take quality so seriously that our team specially picks only the best applicants.

    The majority of Stellar writers are from the USA. We also have a network of writers from Canada, Australia, and England to write for clients from those regions.

  14. Yes! We offer a fully managed content services for large projects. Learn more about how we will scale your large projects.

  15. Outside of unusually large projects, orders are written within mere days and turnaround can even be as fast as 24 hours!

    You have full control over order deadlines. As motivation, we reward writers who meet deadlines consistently and flag those who miss a deadline.

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